Loyal Bridge Advisors, LLC
Loyal Bridge Advisors, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, store, and share information when you interact with our website, online forms, scheduling tools, communication systems, and insurance consulting services.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
Loyal Bridge Advisors, LLC is an independent insurance brokerage and is not a "covered entity" or "business associate" as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). However, we recognize the sensitive nature of health-related information and implement commercially reasonable administrative, technical, and organizational safeguards to protect such information in accordance with applicable federal and Florida privacy and data protection laws.
We collect and process personal information that you voluntarily provide to us and information generated through your interaction with our services, including, without limitation, the following categories:
Personal Identification Information
Insurance-Related Information
Social Security Numbers are collected only during live consultations or carrier onboarding processes, when required for insurance application submission. Loyal Bridge Advisors, LLC does not store Social Security numbers in its internal databases or website systems and transmits such information directly to insurance carriers or authorized underwriting platforms when required.
Communication & Scheduling Data
Technical Information
We use collected data to:
We process personal information based on one or more of the following legal grounds:
We utilize third-party service providers to support our operations. While we require these providers to implement appropriate security and confidentiality measures, we do not control their internal data handling practices. Each third-party platform operates under its own Privacy Policies and Terms of Service.
Website Hosting & Infrastructure
We use Vercel to host and deploy our website and backend infrastructure. Submitted form data and website traffic may be routed through Vercel's servers.
Email Delivery Services
We use Resend to deliver transactional and automated emails. Email addresses and communication content may be processed solely for delivery and system performance purposes.
Database and Data Storage
We use Supabase to store and manage submitted form data and related service records. Personal information you provide through our forms or Services may be processed and stored in Supabase in connection with database hosting, authentication, and application functionality.
SMS & Messaging Provider
We use Twilio and/or other messaging service providers to send and receive SMS messages and to process message delivery, opt-out requests, and messaging logs. Information processed by such providers may include your phone number, message content, delivery status, consent status, carrier or line-type information, and related metadata, solely for communication, compliance, and system performance purposes.
Scheduling & Calendar Services
We use Calendly and Google Calendar to manage appointment scheduling, confirmations, and reminders. Personal information such as name, email address, phone number, and appointment details may be processed by these platforms.
Call & Communication Platform
We may utilize Convoso for call routing, dialing, communication tracking, and call management. This may include:
Where call recording is enabled, callers will be notified at the beginning of the call and provided an opportunity to consent prior to recording. If consent is not provided, recording will be disabled or the call will not proceed. Recording practices comply with applicable federal and Florida two-party (all-party) consent requirements.
Call recordings may be securely stored for quality assurance, compliance, training, and dispute resolution purposes and retained in accordance with our Data Retention section and applicable legal requirements.
Meta Platform Data
Loyal Bridge Advisors, LLC uses Meta's Graph API to publish content to our Facebook Page (Loyal Bridge Advisors) and Instagram Business Account (@loyalbridgeadvisors). Through this integration, we may access Page performance metrics, post engagement data, and account insights. This data is used solely for internal content analytics and business performance review. We do not share Meta Platform data with third parties, use it for advertising targeting, or transfer it outside of our internal systems. Our use of Meta Platform data complies with Meta's Platform Terms and Developer Policies.
CRM, Automation & Analytics Tools
We may integrate CRM systems, automation platforms, analytics tools, and performance monitoring services to:
We may share your information with:
We do not sell personal information to third parties.
Text messaging originator opt-in data, consent records, and associated phone numbers will not be shared with, sold to, or used by third parties or affiliates for their own marketing or promotional purposes. Information is shared strictly for business operations, insurance processing, service delivery, and compliance purposes.
If you access our services from outside the United States, your information may be transferred to, processed, and stored in the United States where our servers and service providers are located. By using our services, you consent to such transfers.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including but not limited to:
Despite these safeguards, no system can be guaranteed to be completely secure. You acknowledge and accept this risk when transmitting information electronically.
We retain personal information only as long as reasonably necessary to:
Insurance-related records may be retained for extended periods as required by Florida law, insurance carrier agreements, and regulatory authorities.
By providing your phone number, you expressly consent to receive calls and text messages, including those sent using automated dialing or messaging technology, for service-related and insurance-related communications. Consent is not a condition of purchase. Message and data rates may apply.
Message frequency varies based on your interactions with us. Reply HELP for assistance and STOP to opt out. Carriers are not liable for delayed or undelivered messages.
You acknowledge that consent to receive communications may be revoked at any time and that opting out of promotional or non-essential communications does not affect your ability to receive legally required, transactional, or service-related communications.
By providing your contact information, you consent to receive communications related to:
You may opt out of non-essential communications at any time by:
Transactional and regulatory communications may still be required.
Your mobile information will not be sold or shared with third parties/affiliates for promotional or marketing purposes. Information sharing with subcontractors in support of the services provided is permitted.
At this time, our website does not respond to browser "Do Not Track" signals. We process information in accordance with this Privacy Policy regardless of such settings.
We may use cookies, analytics tools, and tracking technologies to:
These technologies may be provided by third-party analytics providers. You may control cookie preferences through your browser settings. These technologies may include analytics cookies, session cookies, performance cookies, and advertising or retargeting pixels provided by services such as Google Analytics, Meta Pixel, or similar vendors, if enabled on our website.
In the event of a data breach involving personal information as defined under Florida Statute §501.171, Loyal Bridge Advisors, LLC will provide notification to affected individuals and regulatory authorities within legally required timeframes and in accordance with applicable state and federal breach notification laws.
Loyal Bridge Advisors, LLC does not knowingly collect personal information directly from individuals under the age of eighteen (18) without parental or legal guardian involvement. Social Security numbers are collected only when required for application submission and are not stored in our internal systems.
However, we may collect information relating to minors when such information is provided by a parent or legal guardian for legitimate insurance-related purposes, including but not limited to:
Information that may be collected in these circumstances includes, but is not limited to:
By submitting information relating to a minor, the parent or legal guardian represents and warrants that they have legal authority to provide such information and consent to its collection, processing, and use in accordance with this Privacy Policy.
We do not knowingly market services directly to minors or solicit personal information from minors without parental involvement.
Loyal Bridge Advisors, LLC relies on the accuracy of information provided by parents or legal guardians and is not responsible for verifying guardianship status beyond reasonable verification measures required by insurance carriers or regulatory authorities.
Access to sensitive personal information is limited to authorized personnel with a business need to know. Personnel with access to personal data receive training regarding confidentiality and information security obligations.
Loyal Bridge Advisors, LLC maintains internal procedures designed to detect, respond to, and mitigate security incidents involving personal data, including investigation, containment, remediation, and regulatory notification where required.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
To submit a request, contact us using the information in the Contact Information section. We will respond within 45 days of receiving a verifiable request.
You have the right to request access to, correction of, or deletion of your personal information held by Loyal Bridge Advisors, LLC. To submit a request, contact us using the information in the Contact Information section below.
We will acknowledge your request within 10 business days and provide a substantive response within 30 calendar days of receipt. In cases requiring additional time, we will notify you of the extension and the reason for the delay. Deletion requests are subject to legal retention requirements applicable to insurance records under Florida law and applicable federal regulations.
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of updated policies.
Loyal Bridge Advisors, LLC
17514 Tiffany Trace Dr, Boca Raton, FL
Email: support@loyalbridgeadvisors.com
Phone: (561) 542-3793